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We adhere to the service philosophy of "To respect and understand customers, to constantly offer the products and services beyond customer satisfaction, to be customer's permanent companion". We should always focus on customers. After the transition from sellers market to buyers market, the consumption concept of customers changes dramatically. In face of masses of products (or services), the consumers put priority to the top-quality products (or services). Therefore, it is necessary for us to meet customers' requirements roundly and maximally. A. Carrying out research, design and service improvement in the position of customer (or consumer) instead of company. B. Paying special importance to customer opinion, and allowing customers to participate in decision-making, C. Establishing a customer-centered mechanism. According to customers' requirements, carrying out organization establishment and service process reform, and establishing a quick response mechanism for customer opi